Traditional Chinese Medicine Company Eu Yan Sang to Offer Online Consultations Through Partnership with MyDoc

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Eu Yan Sang, a private Singapore-based traditional Chinese medicine (TCM) and wellness company, has partnered with MyDoc, a B2B digital healthcare company also based in Singapore, to bring consultations online.

WHAT IS IT ABOUT

As part of this partnership, doctors at Eu Yan Sang will be able to use the MyDoc platform to easily communicate with their patients without being limited to their location or needing an in-person visit. Patients currently registered with Eu Yan Sang could also have convenient access to their preferred TCM doctor no matter where they are. With MyDoc, patients seeking TCM care can now choose to minimize exposure to unnecessary risks of person-to-person transmission when going to or from the clinic.

Before performing video consultations, doctors in Eu Yan Sang are required to complete MyDoc’s in-house skills training, in order to ensure safe and efficient delivery of the online diagnosis to patients. The training program covers content specific to online healthcare delivery workflows, as well as clinical skills relevant to online video consultations.

Patients currently registered with Eu Yan Sang will be able to access services starting today from the MyDoc app.

THE BIGGEST TREND

TCM practices and shops are quite common in Southeast Asia, especially in predominantly Chinese-populated countries like Singapore. TCM is a wide range of medical practices sharing common concepts that were developed in China and are based on a tradition of over 2,000 years, including various forms of herbal medicine, acupuncture, massage (tui na), exercise (qigong) and diet therapy.

Eu Yan Sang’s decision to provide online TCM consultations not only brings convenience and peace of mind to his patients, but may also provide them with opportunities to provide TCM-related services to a wider audience, more young and more digitally connected.

In July this year, Singaporean medical start-up Oncoshot partnered with MyDoc to give cancer patients access to second-opinion advice from leading oncologists, MobiHealthNews reported.

ON THE RECORD

“Eu Yan Sang’s track record of innovation has enabled the company to pass the Care philosophy down from generation to generation, which we will continue to do. Offsite care is a huge trend now and we are seeing experiences of care shift from a physician-centered delivery model to a more patient-centered delivery model. At Eu Yan Sang, we have responded with new offers like “AskSinseh” for e-TCM advice.

The partnership with MyDoc represents another step in our transformation journey to create fluid but highly personalized care experiences that allow clients to have their follow-ups without having to leave their homes, ”said Lim Swee Cheng, General Manager of Services clinical and operational excellence at Eu Yan Sang Integrative Health, a wholly-owned subsidiary of Eu Yan Sang.

Dr Matthew Lee, Director of Clinical Operations at MyDoc, said, “We are delighted to partner with Eu Yan Sang to expand our ecosystem of care to provide more convenience and treatment options for patients. By working together, we can ensure a seamless transition of care for Eu Yan Sang patients from offline to online. This continuous care journey means patients are cared for every step of the way, enabling us to provide safe and effective patient care. “


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